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MY MOTHER WAS RECENTLY INVOLVED IN AN ACCIDENT WITH A HARTFORD INSURED PERSON. THE HARTFORD INSURED PERSON RECEIVED A TICKET FOR THE ACCIDENT, ADMITTED FAULT AND WAS VERY KIND TO MY MOTHER. THREE DAYS LATER - A HARTFORD REPRESENTATIVE CALLED MY MOTHER (AT WORK) AND HARRASSED HER ABOUT THE ACCIDENT. INDICATING IT WAS CLEARLY HER FAULT, SUGGESTING SHE HAD BEEN ON A CELL PHONE EVEN THOUGH SHE DOESN'T OWN ONE AND INSISTING THEY WOULD NOT BE PAYING FOR HER RENTAL CAR EVEN THOUGH HER CAR WAS TOTALED IN THE ACCIDENT. AS IF THE TRAUMA OF THE ACCIDENT WAS NOT ENOUGH!!! I REALIZE, NOT PAYING CLAIMS IS THE WAY SOME INSURANCE COMPANIES MAKE MONEY, BUT HARRASSMENT IS UNACCEPTABLE AND I WOULD DETER ANYONE FROM USING HARTFORD AND WILL MAKE SURE TO INFORM EVERYONE THAT I KNOW.