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In Reply to: Re: Direct General posted by DGX on June 05, 2010 at 05:20:15:
With Direct General you have to check your rental car clause, they try and make it for only two days at the most, but most people getting their cars repaired will need it longer than that.
Also inquire how long does it normally takes for Direct General to pay the the shop?
Write all contact down with the company and everything said. This way you are documenting if the adjusters or their supervisors are called you back. The repair shop will not release your car until they get paid
Karin
Discount Strategies for Auto Insurance
: The company doesn't value its customers or its employees. A total lack of communications througout the company. Claims, corporate, and call centers often rude to customers. Direct General has very strange claims handling. Deceptive advertising.
: DGX
: : Direct General sells non-standard auto insurance insurance for high-risk drivers through its 500 storefronts in 13 states.
: : Anyone use them before?
: : J.