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In Reply to: Mercury insurance rip off posted by Luann on February 25, 2005 at 11:27:05:
In 2008, Mercury paid the California Department of Insurance a quarter-million dollar settlement for alleged claims handling violations.
People often buy insurance by looking at price. But if a company has a history of failing to handle consumers' claims properly after an accident or a loss -- the moment they need their insurance most -- then a low premium isn't such a great deal. The California Department of Insurance investigated Mercury's claims handling practices, a matter Mercury settled by paying $250,000 (plus the Department's enforcement and legal costs) and agreeing to pay more penalties if they didn't improve their practices in six months. The Department of Insurance explained the problem with Mercury in a June 2008 news release:
The California Department of Insurance (CDI) conducted a review of consumer complaints filed with the Department against Mercury Insurance, Mercury Casualty, and California Automobile Insurance Companies, collectively known as Mercury Insurance Group. Of the 121 files reviewed, a total of 258 violations were discovered to have occurred from January 2004 through December 2005. These violations involved several of the company's claims-handling practices, including unreasonable delays in affirming or denying coverage and issuing claim payments.
: I have a 300zx and a moving company damaged the groundafect on the front of the car. Mercury insurance will only pay 50% of the repair cost because they say some of the damage was there before. When I said I have pictures of the car just days before they said are they front under the car because they bottum out. They will not pay any more then 50%.