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In Reply to: Re: Horace Mann Financial posted by Dale L. Schafer on October 02, 2009 at 10:41:28:
In my experience all you need to do the next time you have them on the phone is suggest that your next call will be to FINRA. I would expect that will be the time they suddenly find your paperwork and overnight you a check.
: Contact your state insurance board.
: Most states have a state board that oversees Insurance companies. I recommend you contact them.
: I also recommend using Priority mail with tracking. You can query UPS to find our exactly when delivered. I have found telephone answering personnel at my insurance company report receipt a day or two later than the USPS (at USPS.com) shows delivery. You can say with authority something like "The USPS shows delivery to your office at 10:00am on such and such date, are you suggesting the postal service is not truthful". Also if you file a complaint, a printout of the post office tracking is good evidence. It is worth the cost.
: -zzyp-
: : This is the WORST financial company I have ever used. I have a Roth IRA and a 403B with them. I have tried SIX, yes SIX times to retrieve my money and transfer it over to a better company (AXA/Equitable). Each time, I am denied. Why? Here's why: they have either never received the paperwork (even though I have copies of what I sent them); I didn't finish completing the paperwork (again, I have copies of the paperwork clearly showing I did); I didn't send it in within 30 days of the request (they screw you over by not sending you the required paperwork for 2 weeks, then miraculously it takes 9 days to get to your home- even though you're only 3 states away- then it leaves you only 5 days left to fill out the paperwork with your new financial institution, go through their required departments, and then finally sent in); they do not keep a phone record of any of the times that they have spoken to you on the phone requesting the information (meaning, I have to call basically everyday until the paperwork arrives); and they are extremely unknowledgable on the phone when you DO call them ("uhhh, I don't know about that"....and...."uhhhhh, I can't answer that".....and....."I don't know about that type of form" etc.); they will not speak to your new financial institution in which you're transferring the money (meaning, even though I have it in writing that my new financial advisor is able to speak on my behalf, they will not speak to him or his company, then will only speak to me- thus, I have to be in his presence when I speak to Horace Mann and this is not always convenient). This is a horrible company and I regret ever using them for investments. I have been trying to get my money out of their company and into a new one since February 2008 (it is currently July 2009). They will not give it to me. I have taken money out of other financial institutions without incident and have rolled them into AXA/Equitable. My financial advisor through AXA/Equitable has worked in the business for 15 years, 8 of which were on Wall Street. He has never had this much flack given to him regarding withdrawing money, nor how unprofessional they have been toward him. DO NOT EVER INVEST WITH THESE CROOKS!