Re: Kaiser South Poor Member Services and information

Subject: Re: Re: Kaiser South Poor Member Services and information

Comments:
: : Try to get information beyond the scripts the Member : : services clerks are given to read and Kaiser clerks : : become defensive, haughty and rude in tone and : : attitude. They have a job and know we cannot get : : to find out who the Health Program Department Heads : : are to write or complain to the real supervisors. : : Ask for a print out or information of copayments : : a member made the past year and no one has knowledge : : of where this info is. Surely Kaiser knows per person : : who paid how much and when, but this hindsight : : is secretly saved somewhere that clerks can't find. : : Try to find individual rates, even on Google, and : : 4 pages down there are no sources of such info, only for : : small business which provide Kaiser more income. : : Ask for an appointment to Dermatology where it is : : "not a life or death issue" as MD's like to say, : : and it is given for 2-3 months later while carcinoma's : : go undiagnosed. : : And yet, Kaiser South is "rated" as higher and better : : than the average other health plans ????? I dont : : understand how bad it has all become, even at : : the high rates we individuals pay, especially as : : we normally age beyond 25. : : And how to change or make some impact by more than : : a complaint that goes into their computer trash file? : : No way. A letter written and sent 3x to Kaiser South : : was never answered in any manner. A number of calls : : only result in stalled "that's the way it is" responses : : that dont resolve or correct their enormous big-business : : hulk that stops up any customer-service...even : : tho they name a department "membership services" : : it only seems to be a front for a better image. : : After all, as none of the department heads can be : : revealed to address information to, and there is : : no one but another clerk in their facilities who : : is as rude, defensive and passing the back "you : : the customer are obviously at fault here !" : : repeatedly, it is like a military fort. : : Anyone else have these experiences? : : Anyone know how to get past the front bunkers : : where the combat troops are there to keep complaints : : out and information is limited to cliched non- : : answers? : : Any solutions to how to get Health Care, pay for it, : : and not feel angry, frustrated, and helpless : : not at the final rushed-superficial medical treatment : : which may be adquate, but at all the strain of : : getting to see an M.D. in the first place ? : : I have been a member for 35 years and it is : Mary: : Sounds like you know them better than anyone! : Agent : : significantly worse, in attitude and availablity : : up to now when it has become continually impossible : : to access. : : Ugh ! : : mary jane

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