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Try to get information beyond the scripts the Member
services clerks are given to read and Kaiser clerks
become defensive, haughty and rude in tone and
attitude. They have a job and know we cannot get
to find out who the Health Program Department Heads
are to write or complain to the real supervisors.
Ask for a print out or information of copayments
a member made the past year and no one has knowledge
of where this info is. Surely Kaiser knows per person
who paid how much and when, but this hindsight
is secretly saved somewhere that clerks can't find.
Try to find individual rates, even on Google, and
4 pages down there are no sources of such info, only for
small business which provide Kaiser more income.
Ask for an appointment to Dermatology where it is
"not a life or death issue" as MD's like to say,
and it is given for 2-3 months later while carcinoma's
go undiagnosed.
And yet, Kaiser South is "rated" as higher and better
than the average other health plans ????? I dont
understand how bad it has all become, even at
the high rates we individuals pay, especially as
we normally age beyond 25.
And how to change or make some impact by more than
a complaint that goes into their computer trash file?
No way. A letter written and sent 3x to Kaiser South
was never answered in any manner. A number of calls
only result in stalled "that's the way it is" responses
that dont resolve or correct their enormous big-business
hulk that stops up any customer-service...even
tho they name a department "membership services"
it only seems to be a front for a better image.
After all, as none of the department heads can be
revealed to address information to, and there is
no one but another clerk in their facilities who
is as rude, defensive and passing the back "you
the customer are obviously at fault here !"
repeatedly, it is like a military fort.
Anyone else have these experiences?
Anyone know how to get past the front bunkers
where the combat troops are there to keep complaints
out and information is limited to cliched non-
answers?
Any solutions to how to get Health Care, pay for it,
and not feel angry, frustrated, and helpless
not at the final rushed-superficial medical treatment
which may be adquate, but at all the strain of
getting to see an M.D. in the first place ?
I have been a member for 35 years and it is
significantly worse, in attitude and availablity
up to now when it has become continually impossible
to access.
Ugh !
mary jane